At MedSource Labs, we are committed to improving patient outcomes, providing our customers high-quality products at cost-effective prices. We are a manufacturer of medical products that are sold throughout the world. We are seeking a Customer Service Representative to provide customer service support for the organization and support the company’s transition to a paperless environment for all departments within MedSource Labs.

Duties and Responsibilities:

  • Receives, processes, and verifies the accuracy of orders from customers utilizing the organizations internal system, customer/warehouse website and customer purchase orders.
  • Ensures and provides quality service to both internal and external customers.
  • Receives and responds promptly to customer inquiries and complaints by telephone or email.
  • Obtain and evaluate all relevant information to handle product and service inquiries.
  • Provide delivery information.
  • Assist Sales Representatives with customer-related questions/issues.
  • Set up new customer accounts.
  • Issue/process customer returns.
  • Process credits and re-bills.
  • Organize workflow to meet customer time frames.
  • Communicate and coordinate with internal departments.
  • Provide feedback on the efficiency of the customer service process.
  • Pull and process back orders as we are notified.
  • Work together as a team to provide the most exceptional customer service possible.


  • 2 + years’ related experience or equivalent combination of education and experience preferred.
  • Experience with ERP systems preferred.
  • Able to effectively establish rapport, present information and respond to questions from managers.
  • Skill and ability to type. Skill and ability to operate a computer.
  • Skill and ability to organize and prioritize work.
  • Skill and ability to meet deadlines and operate office equipment.
  • Skill and ability to use Microsoft office tools and company software.

About Us:

MedSource Labs is a leading medical product developer and supplier specializing in high-quality products and innovative medical product development. By delivering top-quality products and solutions at cost-effective prices, MedSource Labs has been helping improve patient outcomes since 2002. The privately held company, headquartered in Chanhassen, Minnesota, serves health care professionals including emergency medical providers, hospitals and surgical centers, veterinarian and dental providers, and government agencies.

We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. We value our employees; embrace their qualities and the experiences they bring with them.

Job Type: Full-time


  • 401(k) matching
  • Flexible schedule
  • Parental leave
  • Referral program

Experience level:

  • 2 years


  • Day shift

Weekly day range:

  • Monday to Friday

Work setting:

  • In-person
  • Office

Ability to Relocate:

  • Chanhassen, MN 55317: Relocate before starting work (Required)

Work Location: In person

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