At MedSource Labs, we are committed to improving patient outcomes, providing our customers with high-quality products at cost-effective prices. We are a manufacturer of medical products that are sold throughout the world.  We are seeking a Complaint Handling Specialist to support our Quality Assurance Team. The Complaint Handling Specialist is responsible for the handling of customer feedback that is reported to MedSource.

Duties and Responsibilities:

• Works cohesively across all departments to ensure compliance with regulatory standards, third-party certification standards, and company policies.
• Performs inspections of incoming product returns related to customer feedback.
• Testing products on-site as needed.
• Notifies Manager of issues that could affect the product, processes and/or any relationship with customers.
• Assist in analyzing returned products and root cause issues to recommend corrective actions or preventative actions.
• Analyze quality data to identify and support product improvement.
• Data entry, data management, report generation and maintaining controlled documents.
• Investigate, document, and communicate with customers regarding customer feedback.
• Interact with customers regarding general product inquiries or suggestions.
• Communicate with Vendors regarding feedback investigations.
• Monitoring of quality management systems.
• Assisting the Quality Assurance Department as needed.

Qualifications:

• Bachelor’s Degree or equivalent experience
• 1-3 years’ experience preferred
• Basic understanding of Excel, Microsoft Outlook, and PowerPoint.
• Well organized
• Strong written and verbal communication skills with a focus on attention to detail.
• Basic knowledge of the medical device industry and the FDA and ISO regulatory requirements.
• Ability to see and feel physical product characteristics. Ability to lift and transfer up to 25 lbs.

About Us:

MedSource Labs is a leading medical product developer and supplier specializing in high-quality products and innovative medical product development. By delivering top-quality products and solutions at cost-effective prices, MedSource Labs has been helping improve patient outcomes since 2002. The privately held company, headquartered in Chanhassen, Minnesota, serves health care professionals including emergency medical providers, hospitals and surgical centers, veterinarian and dental providers, and government agencies.

We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. We value our employees; embrace their qualities and the experiences they bring with them.